Return Policy

Your happiness is our goal! Your Crown Hair is always doing our best to satisfy customers. You will have a happy experience shop here. If you have any problem with our products or service please feel free to contact us. We guarantee the hair quality and allow any returns or refunds caused by our faults.

  • 1. All orders must be returned with 7 days from the date you purchase. We allow refunds within 7 days without any reasons.
  • 2. All hair must be in its original, the hair is not used, damaged, colored with the original packagings.
  • 3. For the returns, you have to contact customer service to obtain the detailed address. Your money will be sent back immediately once we received the returned package. Buyers are responsible for the shipping cost.
  • 4. We also allow replacing the orders. Please feel free to contact our customer service ASAP if the order is not sent out. If you received the parcel, you have to send it back then we can replace once we receive the returned parcel.

Unsuccessful delivery

  • 1.If the parcel is not delivered by wrong address buyers offer. We are not responsible for any loss.
  • 2. If the parcel is not delivered by courier(FedEx or DHL), We can resend the parcel to you or offer a refund.

Order Cancelling

  • 1. If contact us within 12 hours, the order can be canceled without any charge.
  • 2. If the parcel was sent out, the order is not able to be canceled.

Note: Any problem with the orders please feel free to contact us by email: ted@haiyihair.com Your satisfaction is our biggest fortune!